Surefire offers a unified suite of benefits, giving your business a powerful combination of operational efficiency and customer management.
SureQuote is a plug in estimating tool which will work on any website, and will give your customers the ability to carry out an online estimate, selecting home types, fuel types, etc, and will automatically e-mail an estimate and text your potential customer.
View and manage all jobs from any internet-connected device, PC, iPad, Mobile phone. Make and cancel appointments, generate instant text and email confirmations and create more manageable daily job schedules.
Create more efficient and cost-effective advertising campaigns by knowing exactly how many customers called you last week, last month, or even last year and where they heard about you.
Using your individual merchant prices Surefire’s Quote Wizard creates a bespoke detailed quotation and automatically emails the details directly to your customers from the App or your PC.
Stay on top of your accounts with Surefire’s comprehensive accounts package. Create sales invoices and monitor purchase invoices, ensuring you work with the most up-to-date and accurate information about your company’s finances.
Enabling a full and confident client service, Surefire allows you to directly generate, print and email certificates on completion of any type of job.
Discard any other payment terminals or overpriced third parties, the Surefire App has the functionality to take payment as soon as each job is completed, no more wasting valuable time chasing invoices.
How it works
Surefire is a powerful and adaptable app that fits around your business requirements, streamlining and simplifying processes with it’s powerful Customer Relationship Management tools, managing all your appointments, customers, suppliers and staff.
Surefire comes with complete peace of mind. We understand how important your data is to your business and integral to our service is the secure hosting and automatic backup of data on our servers. You can access your data from anywhere, providing you have an internet connection and restrict access to the various features of Surefire different members of staff depending on security requirements.
Increased Customer Service Experience
Surefire is all about a bespoke and individual experience for your customers. Designed with ease of use in mind, it allows you to manage all aspects of your customer service including bespoke quote and invoice generation, up-to-date appliance service history by address, a searchable customer database and automatic text and email contact with your customers.
Surefire is the essential tool for your plumbing and heating business. Designed by plumbers for plumbers the suite of features and tools dramatically increases business and operational efficiency by integrating processes and systems and creating a single platform for your whole team to work from.
Who uses Surefire?
The flexibility and range of features means that Surefire is the tool for any business. So whether you are a sole trader or employ a team of people find out more about the benefits of Surefire for you.
Planning, managing and administration can be just as time-consuming and tedious for a small business. Surefire takes the hassle out of running your business, ensures a professional and trusted image, and leaves you free to do the job you love, when and how you want.
Key benefits for small businesses
- Manage appointments on the go and automatically update customers
- Produce bespoke quotations using your favourites products with your merchant prices and print or email customers directly
- Hugely reduced paperwork, ensuring weekends and evenings are not lost to work
- Automatically generate invoices and certificates and service reminders
What our customers say...
Surefire is an excellent online tool for plumbers. It has made our life a lot easier because there is so much that this system is able to do. We would definitely recommend Surefire to any similar company.
Michael Hollands, Hollands Heating & Plumbing Ltd
Absolutely thrilled with Surefire Software.
As your business grows so does the complexity of running it. Surefire allows you to coordinate multiple diaries, manage effective communication processes and ensures increased customer demand is met to the highest professional standard.
Key benefits for businesses with multiple field engineers
- Run reports on all aspects of the business including, profit margins on every job, cashflow, customer satisfaction levels, timekeeping etc
- Manage vehicles including servicing, repairs, mileage, MOT's etc using the vehicle management function
- Accounts integration including producing purchase orders, and posting purchase invoices, and sales invoices
- Lookup spares from the App using built in access to Parts Arena
- Stock control using the Stock replenishment function
- Take photos of any aspect of any job and automatically attach to the individual customer record
- Auto create Time Sheets using the App's built in Geofencing capability
- Glance at any customers history while at the premisses to see what works are under warranty or what work has been carried out there historically
- Manage all staff diaries at a glance from any internet connected device
What our customers say...
It has revolutionised our job booking systems, we have gone from 7 paper diaries to 1 single system! This connects our office staff with our engineers via iPads and our customers allowing the office staff to communicate with both. It has given us the ability to search for addresses, jobs and documentation without the need for trolling through books and papers which saves us time, we make less mistakes and it gives us a much more professional approach. It was so easy to implement, the system was personalised for our business and the back-up service is excellent.
Sharon Surtees, Director, J Shipley & Co Heating Ltd